Theme 03

Efficient management in water and sanitation services

Inefficiencies constitute avoidable operating costs that could be used to expand infrastructure and accelerate the service coverage of drinking water services (SDG6) or even to reduce tariffs or external subsidies. Efficient management keeps operational costs on acceptable levels, makes the services for users more accessible in terms of costs and has a lower impact on the environment.
This theme discusses how structuring actions within the organization lead to greater efficiencies in the medium and long term. Some aspects such as information management, digital transformation in companies, asset management and low efficiency situations will be discussed, aiming improvements in the economic and environmental sustainability of services.


Helena Alegre


She is the director of the Hydraulics and Environment Department at LNEC – Laboratory National Civil Engineering, leading a research team of around 120
people. She is a PhD in Civil Engineering. The principal researcher with a degree in LNEC and a former senior vice president (2010-2012), a fellow member of the “Digital Water Committee” and Management Committee of the Strategic Asset Management Specialist Group of the International Water Association (IWA). She ia national delegate to the international technical commissions for standardization “Asset management” (ISO/TC251) and “Service activities relating to drinking water supply systems, wastewater and storm water systems” (ISO/TC224). Helena i salso a member of the strategic board of the Portuguese Partnership for water.


Rita Cavaleiro


Rita is from Portugal and has 20 years of experience in the water and sanitation sector. Her activities focus on energy efficiency, sectorial regulation, benchmarking, information systems and quality assessment of water and sanitation services. Since 2011, she has been advising and cooperating internationally. Her latest assignments included assistance in Mexico for CONAGUA and ANEAS. He currently coordinates ProEESA, an Energy Efficiency Project for Urban Water Supply in Brazil (a cooperation initiative between the National Secretariat of Sanitation - SNS of the Ministry of Regional Development in Brazil and the Federal Ministry of Economic Cooperation and Development -BMZ of Germany).

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